Privacy policy

Last updated: October 20, 2026

Introduction

Welcome to shop.sigvaris.ca (“we”, “our”, “us”). We operate this store using Shopify Inc. as our e-commerce platform. As such, our website is hosted by Shopify Inc. For additional information on how Shopify Inc. processes personal information, please refer to their privacy policy.

We are committed to protecting your personal information in accordance with Quebec’s Act respecting the protection of personal information in the private sector (the “Quebec Privacy Act”) and Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”).

This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose your personal information when you visit or make a purchase from shop.sigvaris.ca.

Consent

By using our site, you consent to the collection, use and communication of your personal information as described below.
You may withdraw your consent at any time by contacting us. Please note that if you withdraw your consent regarding our collection and use of your personal information, we may not be able to provide you with the product or service you are requesting.
For marketing emails, you can unsubscribe at any time using the link provided in emails.

Personal Information We Collect

Information you provide

1. When you make a purchase or attempt to make a purchase and input your personal information in the provided fields, we collect:

- Name
- Billing and shipping address
- Email address
- Phone number (optional)
- Payment information (Card number, Expiration date, CVV)

Payment information is processed securely via Shopify Payments. For additional information on how Shopify Payments processes personal information, please refer to their privacy policy.
If you elect to pay via PayPal, your payment information will not be processed by us and will only be processed by PayPal. For additional information on how PayPal processes personal information, please refer to their privacy policy.
The foregoing personal information is required to allow us to process and fulfill your orders, provide customer support, communicate order updates and improve our store and user experience.
With your consent, we may also use your email address in order to communicate marketing emails.

2. Purchases and Customer Accounts; You may make a purchase on our website without signing in or registering for an account. When you place an order, we collect your first and last name, telephone number, and email address. You may review and update the information you provide during checkout before submitting your order.
Your purchase information is associated with the email address you provide. To access your customer account and view your purchase history, enter that email address and use the one-time verification code sent to you by email.

3. When you use our contact form to communicate with us, we collect your Email address, First name, Last name, Phone number (non-mandatory) and any personal information you input into the provided form to allow us to answer your inquiries.

4. When you use our website’s chat functionality to communicate with us, we collect your Email address, first name, last name, and any personal information you input into the chat to allow us to answer your inquiries.

The personal information above may also be used for any other purposes required or authorized by applicable law.

Automatically Collected Information / Cookies and Tracking Technologies

We use cookies and other similar technologies (“Cookies”) to ensure the operation of our website, enhance its security, improve its performance, measure traffic and usage trends, and optimize the services we offer.
Cookies are small text files that are stored on your device or by your browser when you visit our website. They allow us to collect certain technological information, including your preferred language, the type and version of your browser, the type of device you use, and your device’s unique identifier.
Cookies that are not essential to the operation of the website are used only with your consent, which may be given, modified or withdrawn at any time. You may also configure your browser settings to refuse or delete Cookies; however, doing so may limit certain functionalities of our website.

We use Shopify and third-party Cookies to:

- Keep items in your cart
- Enable checkout
- Process payments
- Analyze traffic and usage
- Prevent fraud and ensure platform security
- Support marketing and advertising (e.g., Facebook Pixel, Google Analytics if applicable)

A complete list of the cookies used on our website can be access at the following web page: Cookies (the “Cookie List”). Please note that Targeting Cookies, as defined in the Cookie List, allow us to identify you and profile your activities on our website.

When you browse our site, we automatically collect information regarding your:

- IP address
- Internet service provider
- Browser type
- Operating system
- Platform type
- Device type/model/manufacturer
- Date and time of visit

Sharing Your Personal Information

We share personal information with trusted service providers where this is necessary to operate our online store, process and fulfill orders, provide customer service, manage returns and refunds, communicate with customers, improve our services, and, where permitted or consented to, support analytics and marketing activities.

E-commerce platform and hosting providers
Personal Information that may be shared: Name, contact details, billing and shipping addresses, account information, order and transaction information, device and technical information.
Purpose: To host and operate the online store, provide checkout and account functionality, process and manage orders, support fraud prevention, platform security and related e-commerce functionality.
Current provider: Shopify Inc.

Payment processing providers
Personal Information that may be shared: Name, billing information, payment and transaction information, IP address and technical information, where applicable.
Purpose: To process and authorize payments, prevent fraud, manage payment-related disputes and process refunds.
Current provider: Shopify Payments and PayPal

Shipping and logistics providers
Personal Information that may be shared: Name, shipping address, phone number and/or email address where required, order and shipment information.
Purpose: To fulfill and deliver orders, provide shipment tracking and manage delivery-related issues.
Current provider: Canada Post and FedEx

Returns management providers
Personal Information that may be shared: Name, email address, phone number, billing and shipping address, order information, purchased products, return reason, return status, refund information and any additional information provided in connection with a return request.
Purpose: To process and manage return requests, assess returns, communicate return instructions, coordinate refunds or replacements and maintain records relating to returns and customer service.
Current provider: CWILL

Invoice and transactional document providers
Personal Information that may be shared: Name, billing and shipping address, email address, order information, tax information, payment and refund information.
Purpose: To generate, deliver and store invoices, refund documents and other transactional documents.
Current provider: Oxilayer

Customer communication and form providers
Personal Information that may be shared: Name, email address, phone number and any information submitted by the customer through a form or request.
Purpose: To receive and respond to customer inquiries, service requests and other communications.
Current provider: Jotform

Retailer locator and location-based service providers
Personal Information that may be shared: IP address, approximate location or location information voluntarily provided by the user, and technical or device information, where applicable.
Purpose: To provide retailer-location and store-search functionality.
Current provider: Stockist

Product availability and notification providers
Personal Information that may be shared: Email address, product information, notification preferences and related interaction data.
Purpose: To provide back-in-stock or product-availability notifications requested by the customer.
Current provider: Notify Me!

Marketplace and commerce integration providers
Personal Information that may be shared: Name, contact details, billing and shipping address, order information, purchased products, transaction and fulfilment information and related customer identifiers, where applicable.
Purpose: To connect our systems with third-party marketplaces such as Amazon, transmit and synchronize marketplace orders, manage order and fulfilment data and support related commerce operations.
Current provider: Channable

Marketing and email service providers
Personal Information that may be shared: Email address, name where provided, marketing preferences, subscription status, campaign interactions and related technical information.
Purpose: To send marketing communications where consent has been provided, manage subscriptions and measure campaign performance.
Current provider: Mailchimp

Analytics and business intelligence providers
Personal Information that may be shared: Order, transaction, product, website usage and customer-related identifiers, which may include pseudonymous or aggregated information.
Purpose: To analyze sales, website usage and business performance, prepare reports and improve customer experience.
Current provider: Google Analytics 4 (GA4) and Polar Analytics

Advertising and tag management providers
Personal Information that may be shared: IP address, device and browser information, cookie and advertising identifiers, pages viewed, website interactions and other usage data. Depending on the configuration of Google Ads, advertising-related identifiers and campaign interaction data may also be processed.
Purpose: To measure website traffic and usage, understand how visitors interact with the website, evaluate advertising performance and manage the deployment of website tags and related analytics or advertising technologies. Non-essential analytics and advertising technologies are used only in accordance with applicable consent requirements.
Current provider: Google Ads and Google Tag Manager

Other IT, hosting, integration and technical service providers
Personal Information that may be shared: Personal information that is reasonably necessary for the provider to perform the applicable service.
Purpose: To operate, maintain, secure, integrate and support our website, systems and online services.
Current provider: Salesforce

Analytics and business intelligence providers
Personal Information that may be shared: Order, transaction, product, website usage and customer-related identifiers, which may include pseudonymous or aggregated information.
Purpose: To analyze sales, website usage and business performance, prepare reports and improve customer experience.
Current provider: Other service providers as applicable

Some of these service providers may process personal information outside Quebec or Canada, including in the United States or other jurisdictions. When personal information is communicated outside Quebec, we take reasonable steps to ensure that it is protected in accordance with applicable privacy laws and our contractual requirements.

Where a service involves non-essential cookies, analytics, advertising, profiling or similar tracking technologies, personal information is collected or communicated through those technologies only in accordance with applicable consent requirements and the choices made through our cookie preference tools.
We may also share personal information with affiliated SIGVARIS entities where this is reasonably necessary for order processing, customer service, IT support, accounting, compliance or other legitimate business purposes, subject to applicable privacy requirements.

We use contractual and other appropriate measures to require service providers processing personal information on our behalf to protect that information and use it only for authorized purposes.
To protect your personal information, when possible, we require the foregoing providers to be contractually required to protect your information and use it only for specified purposes, when possible.

Your personal information may also be communicated to third parties when required by applicable law, for example, your personal information may be communicated to public and governmental authorities to comply with our legal obligations, to protect and defend our rights, or the rights and safety of third parties, to detect and prevent fraud, to comply with court orders, or for any other reason permitted or required by applicable law.

International Data Transfers

Your personal information may be transferred outside Quebec or Canada (including to the United States) through Shopify or our service providers.
We take reasonable steps to ensure your data is protected in accordance with applicable laws, including contractual safeguards.

Data Security

We implement appropriate technical and organizational measures, including:

- SSL encryption
- Secure payment processing
- Restricted data access

Despite the safeguards described above, we cannot guarantee the absolute security of your personal information. If you have reason to believe that your personal information is no longer adequately protected, please contact our Privacy Officer immediately by using the contact information provided below.

Your Rights (Quebec Privacy Act)

If you are a Quebec resident, you have the right to:

- Access your personal information
- Request correction of inaccurate data
- Request deletion, subject to our legal or contractual obligations
- Withdraw consent
- Request information about data processing and transfers and submit an inquiry or complaint regarding data processing

To exercise these rights, contact our Privacy Officer, in writing, using the details below. Please note that we may require to validate your identity before processing your request.

Retention of Personal Information

Subject to applicable laws, we retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless you consent to its use or processing for another purpose.
As such, we retain your personal information only as long as necessary to:

- Provide our services
- Meet legal and tax obligations
- Resolve disputes
- Otherwise comply with applicable law

Privacy Officer Contact Information

All comments, questions and complaints regarding our Privacy Policy and practices relating to the protection of personal information may be addressed to our Privacy Officer at the following contact information:

Privacy Officer: Stanley Aladin
Email: canadacares@sigvaris.com
Address: Sigvaris Canada, 8423 Chem. Dalton, Mont-Royal, QC H4T 1V5

Third Party Websites

From time to time, our website may contain references or links to websites, products, or services provided by third parties (the “Third Party Services”). These Third Party Services are not operated or controlled by us and are governed by privacy policies that are separate and independent from ours.

We therefore assume no responsibility for the content or practices of such third party websites or services and we encourage you to review their respective privacy policies. This Privacy Policy applies solely to our website and to the services we offer.

Minors

Our store is not intended for individuals under the age of 14. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with an updated date. If you do not accept the changes to this Privacy Policy, you must discontinue your use our website and services. By continuing to access or use our website or services after the new version of the Privacy Policy comes into effect, you agree that your use will be subject to the updated Privacy Policy.

Language (Quebec Requirement)

This Privacy Policy is available in French to comply with Quebec requirements.