Refund policy
Last updated: September 29, 2026
Returns & Refunds
Thank you for shopping with SIGVARIS. If you need to return an item, we want to make the process as straightforward as possible. We offer a 30-day return policy. Your return request must be submitted within 30 days of the date your order was shipped.
How to Submit a Return Request
To start a return request, please use our online return portal:
Enter your order number and the email address used to place the order. You can then select the item or items you wish to return and indicate the reason for your request. You do not need to create or log into a customer account.
Our Customer Care team will review your request. Requests are normally reviewed within five business days. You will be notified by email whether your request has been approved and what steps to follow next. Please do not send any items back before your return request has been approved.
Returns
To qualify for a return under our voluntary 30-day return policy, the product must:
- Be unused and unworn
- Be in brand-new, resalable condition
- Remain sealed in its original plastic packaging
- Be returned in its original, undamaged product box
We cannot accept products that have been worn, cut, sewn, disassembled, washed or altered in any way. Once your return has been approved, you will receive instructions on how and where to send the item. For returns of non-defective products, the customer is responsible for the return shipping costs.
Exchanges
We do not offer direct exchanges. If you would like a different product, size or colour, please return the original item in accordance with this policy and place a new order through our online store.
Defective, Damaged or Incorrect Products
If a product is defective, arrives damaged or you receive an incorrect item, please submit a request through our online return portal:
Enter your order number and the email address used to place the order, select the affected item and choose “Product or packaging manufacturing issue” as the reason for your request. In the return portal, you can indicate whether you would prefer:
- A replacement product
- To return the product for a refund
Visible manufacturing defects should, where possible, be reported before the product is worn for the first time. If a defect is identified after first use, you can also submit your request through the return portal. To help us assess the issue, you may be asked to provide:
- A clear photograph showing the issue or defect
- A photograph of the tags inside the stocking or sock
- A photograph of the white label on the bottom of the product box
Our Customer Care team will review your request and provide you with further instructions. Products reported as defective may be subject to inspection before a replacement or refund is issued. If the defect is confirmed, we will arrange the requested replacement or issue a refund to the original payment method. Replacements are subject to product availability. SIGVARIS will provide the applicable return instructions and cover the reasonable return shipping costs for confirmed defective, damaged or incorrectly delivered products.
Refunds
Once we receive and inspect your approved return, we will notify you of the outcome. If the return is approved, the purchase price of the returned item and the applicable taxes will be refunded to the original payment method. For voluntary returns of non-defective products:
- Original shipping charges are not refundable
- Return shipping costs are the responsibility of the customer
Shipping charges may be refunded where the product is defective, an incorrect item was delivered or reimbursement is otherwise required by applicable law. After SIGVARIS issues the refund, it may take approximately 7 to 10 business days for the amount to appear on your account, depending on your bank or payment provider.
Questions?
If you have questions about a return or need help choosing the right product, our Customer Care team will be happy to assist you.
Email: support.ca@sigvaris.com
Telephone: 1-800-363-4999
This policy does not limit any rights or remedies available to consumers under applicable Canadian federal, provincial or territorial law.